Privacy Policy
Your privacy matters to us. This policy explains how harmonisphereon collects, uses, and protects your personal information when you use our financial analysis platform.
Information We Collect
At harmonisphereon, we collect information that helps us provide you with the best financial analysis experience. This includes personal information you provide directly to us, such as your name, email address, and company details when you create an account or contact us.
Personal Information
- Name and contact information including email address and phone number
- Company name and business details for B2B accounts
- Billing address and payment information for subscription services
- Professional information such as job title and industry
- Communication preferences and marketing consent
Usage Information
- Device information including IP address, browser type, and operating system
- Analytics data about how you interact with our platform
- Session information and login timestamps
- Feature usage patterns and preferences
- Error reports and performance data
We never collect sensitive financial data such as bank account numbers, credit card details beyond what's necessary for payment processing, or personal financial statements without explicit consent.
How We Use Your Information
Your information helps us deliver personalized financial analysis tools and improve our services. We use this data to create your account, process payments, send important updates about your subscription, and provide customer support when you need it.
We also analyze usage patterns to understand which features are most valuable to our users, helping us prioritize development efforts and enhance the overall platform experience. This analysis is always conducted on aggregated, anonymized data whenever possible.
Primary Uses
- Account creation and management
- Payment processing and billing
- Customer support and technical assistance
- Product updates and service announcements
- Platform security and fraud prevention
- Legal compliance and regulatory requirements
Data Sharing and Third Parties
We're selective about who we share your information with. We only work with trusted service providers who help us operate our platform, such as payment processors, email service providers, and analytics tools. These partners are contractually required to protect your data and use it only for the specific services they provide to us.
We never sell your personal information to third parties for marketing purposes. Any data sharing is done with your explicit consent or as required by law. If we're ever involved in a merger or acquisition, we'll notify you before your information is transferred to a new entity.
Important: We may disclose your information if required by law, such as in response to a court order or government investigation, or to protect our rights and the safety of our users.
Your Rights and Choices
You have significant control over your personal information. You can access, update, or delete your account information at any time through your account settings. If you want to completely remove your data from our systems, you can request account deletion, and we'll process this within 30 days.
You can also control how we communicate with you. You can opt out of marketing emails while still receiving important service updates, or adjust your notification preferences to suit your needs. We respect your choices and make it easy to update these settings whenever you want.
Your Data Rights
- Access your personal information and receive a copy of your data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Restrict processing of your information
- Data portability for information you've provided
- Withdraw consent for marketing communications
Data Security and Protection
We take data security seriously and implement multiple layers of protection to safeguard your information. Our platform uses industry-standard encryption for data transmission and storage, and we regularly update our security measures to address emerging threats.
Access to your personal information is restricted to authorized personnel who need it to perform their job functions. We conduct regular security audits and train our team on data protection best practices. While we can't guarantee absolute security, we're committed to maintaining the highest standards possible.
Security Measures
- SSL/TLS encryption for all data transmission
- Encrypted data storage with regular backups
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Employee training on data protection protocols
- Incident response procedures for potential breaches
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal requirements. Account information is typically retained while your account is active and for up to three years after account closure for business and legal purposes.
Usage data and analytics information may be retained longer in anonymized form to help us improve our services. If you request account deletion, we'll remove your personal information from our active systems within 30 days, though some data may remain in backups for up to 90 days before complete deletion.
International Data Transfers
As a Canadian company, we primarily store and process data within Canada. However, some of our service providers may be located in other countries, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
We comply with applicable data protection laws regarding international transfers and work only with providers who meet our security and privacy standards. If you're located outside Canada, you understand that your information may be processed in Canada under Canadian privacy laws.
Children's Privacy
Our platform is designed for business use and is not intended for individuals under 16 years of age. We don't knowingly collect personal information from children. If we become aware that we've inadvertently collected information from a child, we'll take steps to delete it promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can address the situation appropriately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our platform after any changes indicates your acceptance of the updated policy. If you disagree with any changes, you can close your account or contact us to discuss your concerns.
This privacy policy is effective as of January 1, 2025. We're committed to transparency and will continue to update our practices to ensure your privacy remains protected.
Privacy Questions?
If you have any questions about this privacy policy or how we handle your personal information, don't hesitate to reach out to us. We're here to help and ensure you feel confident about your privacy.
Last updated: January 15, 2025